Shipping & Returns Policy
Shipping & Returns Policy
Last Updated: November 12, 2026
At FasterUSA, we are committed to providing a straightforward and reliable shopping experience. Please review our shipping, delivery, returns, and refund information below.
1. Shipping PolicyFree Shipping on Orders Over $100
FasterUSA offers free shipping on orders over $100.
Eligibility may depend on the shipping destination and the products ordered. Any applicable shipping charges will be displayed at checkout before payment.
Order Processing & Handling Times
Orders are processed according to product availability and the type of product purchased.
In-stock products: Handling times depend on current order volume and availability.
Ready-built wheelsets: Shipping preparation times may vary depending on stock availability.
Custom-built wheels: Production and handling times vary depending on specifications, component availability, and current demand.
For an estimated processing or production time for your order, please contact our team at sales@fasterusa.com before purchasing.
Shipping & Delivery Times
Delivery times vary depending on the shipping destination, shipping service selected, and carrier availability.
Shipping transit time begins once the order has been dispatched and is separate from order processing or custom production time.
Estimated handling time: [CONFIRM BUSINESS DAYS]
Estimated delivery time: [CONFIRM BUSINESS DAYS OR DESTINATION-SPECIFIC RANGES]
Order Tracking
Where tracking is available, shipping confirmation and tracking information will be provided using the contact details supplied during checkout.
Shipping Delays
Delays may occur due to carrier disruptions, severe weather, public holidays, supply shortages, or other circumstances outside our reasonable control.
Please contact our support team if you have concerns about an order.
2. Returns Policy
Return Window
Customers may request a return within [CONFIRM RETURN WINDOW] of receiving their order.
Return EligibilityReturned products must meet the applicable eligibility requirements.
These may include:
Products being unused and uninstalled.
Products being returned in their original condition.
Original packaging and accessories being included.
Proof of purchase being provided.
Prior return authorization being obtained.
The final return eligibility requirements must be confirmed by FasterUSA.
Custom-Built Products
Custom-built wheels, made-to-order components, and special-order products may be subject to different cancellation or return conditions.
Please contact FasterUSA before placing an order if you have questions about returning a custom-built product.
How to Request a Return
To request a return, contact sales@fasterusa.com and include:
Your order number.
The product you wish to return.
The reason for the return.
Photographs if the product is damaged, defective, or incorrect.
Our customer service team will provide further instructions.
Return Shipping Costs
Customer-initiated returns: [CONFIRM WHO PAYS RETURN SHIPPING]
Damaged, defective, or incorrect products: [CONFIRM HOW RETURN SHIPPING IS HANDLED]
Please contact FasterUSA before sending any items back.
3. Refund Policy
Refund Review
Once a returned item is received, it will be reviewed against the applicable return requirements.
Customers will be notified of the outcome of their refund request.
Refund Method
Approved refunds will be processed through [CONFIRM REFUND METHOD].
Refund Processing Time
Approved refunds will be processed within [CONFIRM REFUND PROCESSING TIME].
Your payment provider may require additional time to reflect the refund in your account.
Shipping Charges & Fees
Any non-refundable shipping charges, restocking fees, or other deductions will be disclosed in accordance with the applicable return conditions.
4. Damaged or Incorrect Orders
If you receive a damaged, defective, or incorrect product, please contact us at sales@fasterusa.com.
Include your order number, a description of the issue, and photographs where relevant.
Our team will review the issue and advise on the appropriate resolution.
5. Contact FasterUSA
For questions about shipping, returns, refunds, or order status, please contact:
FasterUSA42225 Remington Ave., Ste. A-26
Temecula, CA 92590
United StatesEmail: sales@fasterusa.com
Phone: (951) 296-0012
Website: https://fasterusa.com/